QuickBooks Won’t Email Invoices – How to Fix Email Sending Issues

In Accounting Software, users may encounter issues when sending invoices to customers via email. One of the problems is that Accounting Software won’t send email invoices. All the problems are listed below with the solutions that help you resolve them independently.

Reasons that cause the error: Accounting Software won’t send email invoices

The reasons are listed here that you must know about; go through them and find out that you are the root cause, and solve the problem you are facing regarding the invoices that you are not able to send to your customers using Accounting Software Desktop.

• The domain admin was blocked
• You have set the email preference incorrectly
• Set the Email provider’s account security settings
• Accounting Software installation is damaged.
• Email settings are not right
• The MAPI32.dll file has been damaged
• Wrong Outlook Installation
• The error occurs when Outlook starts in the background while sending an email in Accounting Software

Symptoms of Accounting Software won’t send email invoices error

Inspect the following signs and symptoms when the Accounting Software is unable to send email invoices problem occurs in your software.

• Your computer will close automatically
• Accounting Software will not begin
• The computer’s screen will freeze and stop working
• Your Accounting Software software freezes and doesn’t respond to your input commands.

Related Issue: Accounting Software Outlook is Missing Send Forms Preferences

Methods to Fix Accounting Software Won’t Send Email Invoices Problem

Below are the instructions that you can follow to resolve the Accounting Software won’t send email invoices error:

Solution 1: Update Your Accounting Software Desktop Application

A. For Automatic Updates

• First of all, sign in to your Accounting Software Point of Sale system
• Make sure that you have signed in as the administrator
• In Accounting Software, go to the Help menu option
• Further, click on the Software Update option
• Now, click on the option Updater preference
• Select the General tab
• In this tab, click on the Automatically download updates
• After that, click on the notify me the option to get new updates
• In the end, click on the OK button
• Now, Accounting Software automatically downloads the latest update and also installs it whenever required or available.

B. For Manual Updates

• Sign in to Accounting Software Point of Sale software
• Make sure that you sign in as the admin
• Then click on the Help Menu option
• Choose the Software Update option from the drop-down Menu
• Click on the Check for updates option to check whether an update is available or not
• If the update is available, then the update now button is visible to you
• Click on the Update Now button and then click on the OK button
• After the update, you have to restart your computer.

To know how to check and set the preferences, follow the steps:-

• First of all, you need to open Accounting Software
• Click on the Edit menu option
• Select the Preferences option
• In the Preferences window, go to the left menu
• From the left menu, click on the Send Forms
• Now go to the My Preferences tab
• Choose the email account from which you want to send an invoice, or you are using.
• Select the edit option to make some changes
• Tick the SSL box, or you can also select the default option to get all the settings set as default
• Go to the Server name field, and verify that the server name matches your settings for the email provider
• When you are done with all this, and everything is set according to the steps, you are all set.

Solution 2: Confirm That Accounting Software is Not Running as an Administrator

Here are the steps to check if Accounting Software is not running as an administrator:

• Right-click the Accounting Software icon and then click on Properties.
• Now select the Compatibility tab
• If Run this application as an administrator is selected, deselect it.
• If you see ‘Run this application as an administrator which is in grey, first select Show settings for all users
• Select Ok
• Now, restart Accounting Software, which will solve this error.

Solution 3: Make Changes in Email Preferences in Accounting Software

Sometimes, incorrect email preference setup in Accounting Software leads to such problems. Make sure to check the right email preferences to avoid this problem. How to do it? let’s check it out below;

• Click ‘Edit-> Preferences -> Send Forms
• Now select the My Preferences tab, click on ‘Send E-mail Using’, and set the option you want to use.
• Now, click OK
• If you find the choice to be set correctly, follow these steps:
  • Select ‘Edit -> Preferences -> Send Form’
  • Select the ‘My Preferences’ tab, then click on ‘Accounting Software E-mail’, and then click OK.
  • Click on Edit -> Preferences
  • Select ‘Outlook’ and then click on OK
• Now, shut down Accounting Software and other applications.
• Restart Windows, and then restart Accounting Software
• Email the report now.

Solution 4: Ensure that to set up the server information for your Comcast

Addressing the inability to send invoices in Accounting Software may involve configuring the server information for your Comcast email.

• Navigate to the Edit menu, choose Preferences, then select Send Forms.
• Click on the My Preferences tab.
• In the “Send email using” section, opt for WebMail.
• Click Add and input your Email ID.
• Choose Others as your Email Provider.
• Enter smtp.comcast.net as the Server Name and 587 as the Port.
• Finally, click OK to save the changes.

Solution 5: Make Sure the Antivirus Is Blocking Accounting Software from sending email

A. Steps to change the settings of the antivirus

In this, you can do two things that are as follows:-

• You can disable the anti-virus while running Accounting Software or Accounting Software-related files.  But after you are done with your Accounting Software files, you have to re-enable your antivirus software. So you have to do this every time you are using Accounting Software software.
• Another thing that you can do is add Accounting Software and its files to the settings of the antivirus to get excess. This helps to run your Accounting Software software in files smoothly and easily. This also saves you time as you don’t have to enable or disable the software all the time. 

 B. Steps to modify the permissions of your system

 To modify the permission after the system, you have to know the name of the INI system file.

The steps are:- 

• First of all, open Accounting Software Desktop software on your Windows system
• Then press the F2 key on the keyboard
• After that, press the F3 key, which opens up the Tech Help window on your dream
• Click on the Open File tab
• Locate and select the QBW.ini file from the list of files
• Then open the file by clicking on the Open option
• The file opens up in Notepad
• Now you have to add a new line in the Notepad at the end of the text that is- [QBWEBMAIL]CUSTOM_CERT_E NABLE=1
• Then click on the File menu option
• From the drop-down menu, select the Save option. After saving, close the Notepad
• Now, close the Accounting Software Desktop software and then restart it.

Solution 6: Send a Test Mail in MS Word and Repair your MAPI32.dll

• Start by restarting your system and opening Microsoft Word.
• Create a new document within Microsoft Word.
• Navigate to the File menu and select “Send.”
• Choose “Email as PDF Attachment.”

Proceed to send a test email. If you encounter difficulties sending an email from Microsoft Word, seek Microsoft Help and Support assistance.

Note: If you can send emails from MS Word but encounter issues precisely when sending emails in Accounting Software, follow these steps to repair your MAPI32.dll:

• Ensure all programs are closed.
• Open the Windows Start Menu and type “File Explorer” in the search bar, then open File Explorer.
• In the search box, type C:\Windows\System32.
• Locate Fixmapi.exe and open it. Follow the on-screen instructions to run the repair.
• Restart your system once the repair is complete.
• Open the Accounting Software application and send a test email. If the error persists, proceed to the next step.

Solution 7: Run the Install Diagnostic Tool for Accounting Software Desktop

• Start your computer.
• Make sure your internet is functioning properly.
• Open your browser and search for Accounting Software Install Diagnostic Tool.
• Download it to your system.
• When you receive a prompt dialog box, save this file to the local Desktop of your system.
• Now you will have to close any open programs that are running in your system.
• Double-click on QBInstall_Tool_v2.exe and run this program on your system.
• Once the diagnosis of your system is complete.
• Restart your computer to ensure the proper update.

Solution 8: Uninstall and Then Reinstall Accounting Software for Windows Program Associated With QBW32Pro.Exe

For Windows 7 and Windows Vista, do the following:

• Go to the Start button and open Programs and Features.
• Now, click on the Control Panel.
• Select Programs.
• Click on Programs and Features.
• In the Name column, search for QBW32Pro.exe-associated program
• Select Accounting Software for Windows-associated entries.
• On the top menu, click on the Uninstall button.
• Follow the instructions as prompted. It will uninstall your QBW32Pro.exe-associated program.

For Windows XP, do the following:

• Go to the Start button and open Programs and Features.
• Click on Control Panel.
• Click on Add or Remove Programs.
• In the Currently Installed Programs, look out for QBW32Pro.exe-associated program.
• After that, click on Accounting Software for Windows-associated entries.
• On the right side, click on the Remove button
• As prompted, follow the instructions to uninstall the QBW32Pro.exe-associated program.

For Windows 8, do the following:

• Go to the Start Menu image and right-click to open the Start Context Menu.
• Click on Programs and Features.
• In the Name column, look out for QBW32Pro.exe-associated program
• Then click on the Accounting Software for Windows-associated entry.
• From the top menu, select Uninstall/Change.
• As prompted, follow the instructions to complete the uninstallation of your QBW32Pro.Exe-associated program.

Related Topic: Fix Accounting Software Unable to Send your Email to Outlook

Conclusion

When Accounting Software doesn’t send your email invoices, don’t panic. Check that your email is set right, and if there’s any trouble, then you need Accounting Software experts’ support. Bigxperts Accounting Software experts team will help you resolve your problem, so don’t worry, soon your invoices will be flying through the internet.

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