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Fix QuickBooks Payroll Subscription Error

QuickBooks Payroll Subscription Error

Opting QuickBooks Payroll subscription is the easiest way to maintain payroll & tax figures. Payroll processing by QuickBooks simplifies the process. QuickBooks with Payroll software is capable of performing everyday core tasks effectively. QuickBooks Payroll customers frequently encounter “subscription alert error”.

On the other hand, working on payroll does not shield users from issues or other technological risks. Like other accounting software, it also gives you an error and the QuickBooks Payroll Subscription error refers to the payroll subscriptions if it is not verified properly. This happens when users try to update the payroll to the latest tax tables. Let’s explore such subscription errors in the write-up below.

QuickBooks PS036 is an error that occurs when the Intuit update server is unable to verify your Payroll services subscription. This is the only reason you get an error notice that says “PS036 – trouble confirming payroll subscription and can’t install new payroll updates” when you select the Update option in the Get Payroll Updates window. There are various reasons why the Intuit update server can’t verify an active payroll subscription, and you’ll find them all in the next portion of this post.

Major Reasons Behind the QuickBooks Payroll Subscription Problems?

QuickBooks Payroll Subscription error is mainly found when there is an issue in verifying payroll subscriptions. However, it does not occur due to a single factor that indicates that the error occurs for more than one reason.

Many reasons can be behind the QuickBooks Payroll Subscription Alert error. 

  • Check and double-check that your QuickBooks Payroll subscription is active. With a Direct Deposit, there is more than one Payroll subscription or Payroll agreement active.
  • The Paysub.ini file has been damaged or corrupted.
  • The service key is incorrect.
  • Check to see if your Windows machine and QuickBooks software are compatible.
  • Inactive payroll subscription
  • Employer Identification Number (EIN) is not valid in the company file

Solutions to fix the QuickBooks Payroll Subscription Error

If you continuously get an error message “QuickBooks Payroll subscription has expired or lapsed”, then try the below couple of methods to easily get rid of it. The solutions are mentioned below:

Method One: Use the QuickBooks Desktop tool hub

Many times, the subscription error happens when there is damage to your Windows file. It prevents QuickBooks from connecting with online services.

Here’s how you can fix such an issue:   

  • To start with launching QuickBooks Desktop Tool Hub
  • Next, go to the Installation Issues tab 
  • Now, select the QuickBooks Install Diagnostic Tool 
  • Finally, it will fix all the damaged Windows files after running this tool.

Method Two: Update the billing information

In case, you recently made any changes in your business account or credit card details, then it is required you update the details of payment for the subscription.

The steps are:

  • First, sign in to your Customer account management portal as an Admin user 
  • Next, go to the “Products and Services” tab and select QuickBooks Desktop
  • Now, click Edit within the section called “Billing Information
  • After that, update the details of the payment and then hit “Save and close
  • Once done with that, open QuickBooks Desktop again 
  • Go to the Help menu and then select “Manage my license” >> Sync License Data Online 
  • This process ends here and verifies whether the error is resolved or not.  

Method Three: Restore the Product and License File 

QuickBooks saves a file including your product and license information to your hard drive. In case, you find an issue then it can be easily restored by following the below steps:

  • In the beginning, get your product and license information 
  • In case, you don’t have it in your hand then look for it 
  • Once done with that then close the QuickBooks Desktop 
  • Next, go to the Windows Start menu
  • Now, type Run within the Search box or simply press the Windows + R keys from your keyboard 
  • After that, type C:\ProgramData\Intuit\Entitlement Client\v8 and hit Enter key 
  • In case, if it doesn’t open a folder then type C:\ProgramData\Intuit\Entitlement Client\v6 instead of that
  • Moving forward, you need to find EntitlementDataStore.ecml
  • Make a right-click on the same and select Delete 
  • To make it conform, you have to press the Yes tab 
  • After doing that, open your QuickBooks Desktop as well as your company file 
  • At last, perform on-screen instructions to register your QuickBooks again using your product and license details. 

Method Four: Restore the Settings of Internet Explorer

  • The very first, open Internet Explorer and then go to the Tools menu 
  • Select the Internet option or you can press the ALT key in case the menu bar is not showing the option 
  • Go to the Advanced tab and select the Reset or Restore defaults tab 
  • In the end, click Apply followed by the Ok button. 

Method Five: Switch Windows to Normal Setup Mode

  • Using your keyboard, press the Windows + R keys.
  • Now type MSConfig into the search box.
  • Then press the Enter key.
  • Under the General tab, select Normal Startup Mode. 
  • Restart Windows by clicking OK. Check if the QuickBooks error has been fixed by running the payroll update again.

Method Six: Verify your QuickBooks Payroll Subscription

  • Verify your QuickBooks Payroll Subscription: This verifies that the problem isn’t caused by an inactive payroll subscription.
  • Install the most recent version of the QuickBooks Desktop application as well as the Tax Table release.
  • Sign in to your Payroll Service Account in QuickBooks.
  • Account/Billing Information can be found by going to Employee -> My Payroll Services -> Account/Billing Information.
  • Then after that Sign In to your account and enter the login credentials.
  • Navigate to the Payroll Details area of your Payroll Account Management Portal once you’ve logged in.
  • Check that the EIN shown next to the firm name is correct.
  • Make any necessary adjustments by clicking Edit next to the Payroll Admin option.
  • Click Update and then Close to save your changes.
  • Restart your computer and install the updates once more.

Conclusion

We hope that you got the problem related to the QuickBooks payroll Subscription error solved. Payroll services are essential for any business, and it’s also crucial that you use the program appropriately. QuickBooks Payroll Support is provided via a variety of channels, including live chat with QuickBooks Payroll experts. You can contact the team to have your issues resolved as quickly as possible through a call or chat.

FAQ’s

  1. What steps do I need to take to reactivate my QuickBooks payroll subscription?

    Follow the steps mentioned below to reactivate the QuickBooks payroll subscription:

    1. Select My Payroll Service from the Employees menu in your QuickBooks Desktop company file.
    2. Select Account/Billing Info from the drop-down menu.
    3. Login with your Intuit Account credentials.
    4. Select Resubscribe from the Status menu.
    5. To reactivate your payroll service, follow the on-screen instructions.

  2. If I want to update my QuickBooks payroll subscription, what should I do?

    The steps to upgrading your QuickBooks payroll subscription are as follows:

    1. Select whether you want to upgrade or downgrade your plan.
    2. Log in to QuickBooks Online as a primary or business admin.
    3. Under Settings, select Account and Settings from the drop-down box.
    4. You should choose the Billing & Subscription tab.
    5. Examine your payment information to determine if it’s up to date.
    6. In the QuickBooks Online Payroll area, choose to Upgrade or Downgrade your plan.

  3. Does disabling the Firewall software fix QuickBooks Payroll Subscription Error? If yes then how can I do it manually?

    First, disable the Firewall and then turn off the Antivirus software as well. Make a note that the Antivirus software cannot be disabled while others need to make certain changes.

  4. How can I verify the QuickBooks Desktop Payroll Subscription?

    Before you proceed with any step, confirm that you have the latest QuickBooks Desktop release as well as the latest downloaded tax table release. Next, open the Payroll Account Management Portal. And then close the open page. Reboot your PC and try to download the payroll update again. At last, reset the QuickBooks Desktop update.

  5. What to do if I am using Direct Deposit for the company file and facing the QuickBooks Desktop Payroll Subscription issue?

    You can try to open the Payroll Account Management Portal and verify whether the payroll service shows Active or not. If not then make it active and close the page. If it doesn’t work then it is suggested to contact QuickBooks Professionals.

  6. How do I renew my QuickBooks subscription?

    1. Move to the Settings menu, then choose Account and Settings.
    2. Choose Billing & Subscription.
    3. Choose the Edit option next to your payment method. Please note that QuickBooks only takes the following debit and credit cards: Visa, MasterCard, and Amex
    4. Update your credit card information and make sure the address in QuickBooks is the same as the one on your credit card statement.
    5. Choose Confirm card or Save.

  7. Where Do I Find My Payroll Subscription Number in QuickBooks?

    Here you know where is your payroll service key number.

    1. Choose your QuickBooks Product.
    2. Select Payroll.
    3. Move to your kind of Payroll Subscription.
    4. Hit Payroll.
    5. Tap on the View Contact Info button to see the support number.

  8. How do I change my QuickBooks Payroll subscription?

    To change your QuickBooks payroll subscription service:
    Go to Employee, choose My Payroll Service, then pick Change Payroll Service Options.

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