Fix QuickBooks Can’t Send Emails Due to Network Connection Failure

It is found that this kind of mishap can significantly impact your productivity and even result in business loss. If you fail to send your invoices using the Accounting Software Desktop Webmail feature, then the problem is very likely related to the incorrect webmail preferences. Accounting Software is unable to send emails due to a network connection failure, which is a very common error encountered by several Accounting Software users.

This error generally takes place due to a Settings problem. A lack of proper application setup and failure to configure correct Windows Firewall rules not only cause server connection errors while sending emails but also trigger several other bugs and errors. In your Accounting Software account, if you see an error like “Accounting Software is unable to send emails due to network connection failure,” then don’t worry, it is all about a settings problem. This can be cured by setting the correct settings according to the requirements. 

Some Common Error messages with solutions

• You have entered an incorrect email address or password – Log in to your email account using the web browser. Then check whether the email address and password you entered are working or not.
• You are not connected to the internet, or the firewall is blocking the connection – Try to open the Internet Explorer browser and then open the website in it to check the internet connection.
• Your email server settings are incorrect – You have to check and verify that your settings of webmail preferences are correct.

Causes of Accounting Software being Unable to Send Emails due to Network Connection Failure?

Many reasons for the cause of Accounting Software are the inability to send emails due to network connection failure.

Some of them are listed here:-

• Incorrect Email Server Configuration: When Accounting Software shows you the Server connection error while sending the OP to someone, the problem might be due to incorrect email server configurations are incorrect.
• Installed Accounting Software is Not Upto-Date (The installer files got damaged): Sometimes, when Accounting Software is not installed properly or stopped while installing in between, it can cause a problem in sending emails with Accounting Software.
• Not having Privileged Windows rights: When there are no Windows user admin rights on Accounting Software. In this case, Accounting Software can cause errors while sending emails.
• More than one Windows running simultaneously: If there is more than one Windows that are running Accounting Software, then you might encounter the Accounting Software not being able to send emails.
• When you’re offline: Sometimes, due to hardware or network issues, you go offline; in this case, you’re not able to send emails from Accounting Software. (Note: Make sure to check your internet connection inside your desktop or your connected device.)
• Due to corrupted or damaged MAPI32.dll: (Mapi32. dll is considered a type of Extended MAPI 1.0 for Windows NT files. It is most commonly used in Microsoft Exchange, developed by Firetrust Ltd.. It uses the DLL file extension and is considered a Win32 DLL (Dynamic Link Library) file. Mapi32.) Sometimes it gets corrupted or damaged. Look for it and fix the root cause.

Solution to Fix Accounting Software Unable to Send Emails Due to Network Connection Failure

The issue “Accounting Software unable to send emails due to network connection error can be very frustrating and hard to handle for a non-techy guy. If you go through the guide below, you’ll fix this issue without any hurdles.

There are specific solutions according to the specific error messages displayed on your screen. Below you get the error message with its solutions. You can also go with the solution or step according to the reason that causes this problem.

Error message – Could not connect to the email server

Solution 1: Use Accounting Software Tool Hub

To fix the problem “QB not able to send emails due to network connection failed,” one must download and run the Accounting Software Desktop (QBDT) Tool Hub as shown below.

• First of all, download Accounting Software Desktop Tool Hub from the official website of Intuit.

• After downloading & completing the installation process, run this tool with admin rights.
• With the help of multifarious features of the QBDT tool, diagnose Accounting Software for all the data and network-related issues.

• Multiple tools with various features are designed to diagnose all kinds of problems. Accounting Software File Doctor Tool, Quick Fix My program, and Accounting Software Install Diagnostic Tool)

Solution 2: You have to configure the Webmail Preferences

Accounting Software is Unable to Send Emails Due to Network Connection Failure error prompt can pop up if you are using the wrong or improper webmail preferences. So all you need to configure it is with the help of the steps.

• Run Accounting Software with the Admin Rights & go to the Edit menu option 
• From further options displayed, click on the Preferences, Go to the left-side pane & Hit on the “Send Forms” option.
• Now, click on My Preferences in the My Preferences
• Choose the email account you are using
• Then you have to click on the Edit option
• The Edit email information screen opens up
• In this, you have to go to the section of SMTP Server Details
• Now, set the port and server name in the settings of the email provider
• Now close Accounting Software. After that, the next step is to restart Windows and then run Accounting Software as an admin again.
  
• Now, try sending a test email from your Accounting Software Software.

Solution 3: Update Accounting Software to the latest version

To avail of all the new & advanced features, users are supposed to keep their software up-to-date. Otherwise, they won’t be able to run it for long. Moreover, if the “Accounting Software is Unable to Send Emails Due to Network Connection Failure” error message is frequently appearing on your screen, then you are recommended to update your Accounting Software software to the most recent version. Here’s how;

• First of all, close the Accounting Software software and all other programs in your system.
• Go to the Accounting Software icon
• Then right-click on the Accounting Software icon and select the option Run as Administrator
• In Accounting Software, go to the Help menu option and click on it
• Choose Update Accounting Software Desktop from the options
• Go to the tab named Options in the update window
• You have to tick the option Mark All
• Then click on the Save button to save all the changes
• In the tab Update Now, click on the Reset Update checkbox 
• After this, when you are ready, click on the Get Updates
• Wait for it for successful completion
• Set the updates as Automatic updates so that you won’t have to check them again, and don’t want to do it manually. The steps to set it to automatic updates are:-
  • In Accounting Software, click on the Help menu option
  • Further, click on the option Update Accounting Software Desktop
  • In the Update Accounting Software window, click on the Update Now tab

• You can also click on the box Reset Updates, which clears all the previous update downloads
• Click on the Get Updates button to download the updates
• After completing the download of the update
• Restart your Accounting Software software
• After the restart, when you get the pop-up screen
• Then accept to install the new update that you have downloaded before.

Solution 4: Make Internet Explorer the default

After managing Internet Explorer’s default settings, you can easily get rid of the “Accounting Software is Unable to Send Emails Due to Network Connection Failure” error code. To do so, perform the steps outlined below;

• For this, open Internet Explorer
• Click on the 3 dots on the top right side of the window
• From drop-down options, select Tools that you can also open up by pressing the Alt + T keys together
• Click on the Internet Options
• Choose the Advanced tab
• You have to click on the Restore Advanced Settings
• When it is done, click on the OK button and close the browser.

Solution 5: Check the Settings of Webmail

After correcting the webmail setting, you can easily fix the problem “Accounting Software is not able to send emails due to network server failure”. Follow the instructions below;

• Run Accounting Software as an administrator.
• Go to the Edit menu, then Preferences.
• Choose Send Forms.

• Click My Preferences and select the email account.
• Click Edit.

• Now, finally, in SMTP Server Details, enter the server name and port.

Related Issue: Outlook is Missing Accounting Software Send Forms Preferences

Solution 6: Clean and Install Accounting Software

Frequently Asked Questions