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Troubleshoot QuickBooks Closes Unexpectedly

fix QuickBooks Desktop Crashing Issue

Small to medium businesses trust QuickBooks because it offers proven and effective accounting features. Despite its solid design, all software products can exhibit unexpected problems. Users find it especially difficult when QuickBooks ends its operation at random intervals. The sudden shutdown changes your working data and blocks progress in your tasks which leads to unsatisfied employees.

This publication discusses the reasons behind QuickBooks closes unexpectedly and offers step-by-step solutions to solve these problems. This guide explains the factors that cause QuickBooks to end its operations without warning.

Identifying the Causes of QuickBooks Unexpected Closures

QuickBooks tends to shut down unexpectedly due to multiple possible factors. The key steps to fix this problem require us to understand what causes QuickBooks to close unexpectedly.

Data File Corruption

  • Damaged Company Files: QuickBooks relies mainly on its company data file known as .QBW. The data file of QuickBooks becomes unstable when electrical power interrupts, it’s physical equipment malfunctions, or if there are software problems.
  • Large File Size: QuickBooks company files become large as they gather more business transactions over time. More system resource usage increases the chance of computer crashes.
  • Network Data File Issues: When QuickBooks runs in a networked setting problems with the .ND and .TLG files may create communication errors and system crashes.

Software Issues

  • Outdated QuickBooks Version: Working with an old QuickBooks version creates software weaknesses that produce glitches and run into problems that close unexpectedly.  
  • Corrupted Installation: Installs of QuickBooks become damaged when the downloading process stops or when other applications clash with the program.
  • Third-Party Application Conflicts: Connections with third-party programs may create problems for QuickBooks that cause the software to act unpredictably.
  • Windows Updates: Though developed to improve Windows system stability these updates sometimes cause issues when using QuickBooks.
  • Damaged Program Files: The QuickBooks program files face damage that causes automatic shutdowns when used.

System Resource Limitations

  • Insufficient RAM: Sufficient RAM is necessary for QuickBooks to run properly. Though the crashes are generally caused by large company files, if the system is running out of RAM, it can cause these crashing episodes.
  • Low Disk Space: QuickBooks has a limitation with the disk space available, it won’t allow QuickBooks to be able to store and even access the data which results in instability.
  • CPU Overload: The CPU gets overloaded and unexpected closures are usually caused by running multiple resource-intensive applications simultaneously with QuickBooks.

Hardware Issues

  • Hard Drive Errors: The QuickBooks application can crash for a number of reasons: errors on the hard drive, such as bad sectors file system corruption and more.  
  • Faulty RAM: defective RAM modules will randomly crash and also cause data corruption.  
  • Overheating: This can cause system instability, abrupt system shutdown, and overheating of the CPU or other components.
  • Network Hardware Issues: In a multi-user environment, the issues with network adapters, routers, or switches seek to disrupt communication.

User Profile Corruption

  • Windows User Profile: At times, unexpected closures in QuickBooks can be attributed to a corrupt Windows user profile.
  • QuickBooks User Preferences: Nonetheless, unstable QuickBooks can also be caused by corrupted user preferences.
Related Issue: How to Unfreeze QuickBooks Desktop

How to Fix QuickBooks Closes Unexpectedly: A Step-by-Step Guide

With a potential cause now understood, we can turn to some steps to resolving the issue itself:

Solution 1: Basic Troubleshooting

Restart Your Computer

Sometimes temporary glitches and freeing up system resources can be simply solved by a simple restart.

Close Other Applications

Close any unnecessary applications running in the background or in other words use RAM and CPU resources.

Run QuickBooks as Administrator

If the QuickBooks icon still doesn’t open or is not showing being opened there is one more thing you can do which is right-click the QuickBooks icon and click run as administrator.

Check for Updates

Make sure that both Windows and QuickBooks are updated. From “Help” > “Update QuickBooks Desktop,” check for updates.

Restart your router

If you are using a multi-user setup, then restart your router.

Solution 2: Data File Troubleshooting

Run the QuickBooks File Doctor

The built-in utility will diagnose and repair common data file problems.

  • You will need to go to the Intuit website and download the QuickBooks Tool Hub.
  • Open the Tool Hub and begin to install.
  • Click on Company File Issues > Run QuickBooks File Doctor.
  • Scan and repair the company file using the on-screen instructions.

Verify and Rebuild Data

It checks the data integrity and rebuilds the index.

  • Select ‘File’ Go > ‘Utilities’ Go > ‘Verify Data.’
  • If QuickBooks detects errors then go to ‘File’ > ‘Utilities’ > ‘Rebuild Data’.
  • Follow the on-screen instructions.

Create a Portable Company File

This allows you to create a smaller and manageable version of your type of file.

  • Click File, then click Create Copy, and finally click Portable Company File.
  • Castel’s portable file is saved to another location.
  • Test again if the issue persists by opening the portable file.
  • If the portable file works, then you can restore the portable file to a regular qbw file.

Use Auto Data Recovery (ADR)

If ADR has been enabled, QuickBooks also saves a company file backup automatically.

  • Find the ADR folder in the same directory as the company file.
  • Take the copy of the .QBW file from the ADR folder and place it in another location.
  • Type in QuickBooks, and you should open the copied file.

Rename the .ND and .TLG files

If you are doing a multi-user setup, renaming these files will force QuickBooks to generate new ones, being this a potential fix to corruption issues.

  • Close QuickBooks on all computers.
  • Open the company file folder if applicable.
  • Change the file name extension from .ND and .TLG to .OLD.
  • Open QuickBooks on the server computer.

Move the Company File

Check if moving the company file to a local drive eliminates network issues.

solution 3: Software Troubleshooting

Repair QuickBooks Installation

This fixes any damaged program files.

  • Close QuickBooks.
  • Click on “Power Plus” in the Start Menu and then go to “Control Panel” > “Programs and Features” (or “Add or Remove Programs”).
  • Select “QuickBooks” and click “Uninstall/Change.”
  • Click on the ‘Repair’ and follow on screen instructions.

Perform a Clean Install

A clean install may be necessary if repairing does not work.

Disable Third-Party Integrations

Try temporarily disabling any third-party applications or plug-ins that provide linking to QuickBooks to find out if it is the reason for your issue.

Roll Back Windows Updates

  • Rolling back the Windows update may help if the issue began after one.
  • Now select, “Settings” > “Update & Security” > “View update history” > “Uninstall updates.”
  • Click “Uninstall” and then select the update you want to uninstall.

Check for Antivirus/Firewall Conflicts

QuickBooks sometimes block Antivirus or firewall software.

  • Try to temporarily disable your antivirus or firewall to see if it solves the issue.
  • In doing so, if it does, add QuickBooks to the exception list of your antivirus or firewall.

Solution 4: System Resource Troubleshooting

Check System Requirements

Make sure your computer meets the minimum system required by QuickBooks.

Increase RAM

If it occurs for a RAM-related issue then maybe you need to upgrade your RAM.

Free up disk space

To make disk space available, remove any unwanted programs and files.

Run Disk Clean-up

This is one of Windows’s built-in utilities to delete temporary files and other unnecessary data.

  • Type in ‘Disk Clean up’ in the Windows search bar.
  • Click OK on the clean-up drive.
  • Then select and click OK.

Defragment Your Hard Drive

Hard drive defragmentation will enhance the performance.

  • Open the Windows search box and type “Defragment and Optimize Drives” into it.
  • If you want a specific drive to be defragmented, select it, and press on Optimize.

Check for Overheating

Check your computer’s cooling system. Clear out any dust in the vents, and you could benefit from trying a cooling pad.

Solution 5: Hardware Troubleshooting

Run Hardware Diagnostics

Check for hardware errors with built-in or third-party diagnostic tools.

  • There is a built-in memory diagnostic tool available in Windows.  
  • To check hard drive health, use a tool like CrystalDiskInfo.

Check the Hard Drive for Errors

Hard drive errors can be scanned and repaired using the CHKDSK utility.

  • Open Command Prompt as administrator.
  • Enter type “chkdsk /f /r”.
  • Follow the on-screen instructions.

Test RAM

Run a memory diagnostic tool on the RAM modules to test.

  • Check Network Hardware: Ensure your network cables.
Related Issue: QuickBooks Not Responding when Opening

Resolve Error: QuickBooks Crashes When Sending Emails

It is important to create invoices statements and other financial documents and it is not a pleasant situation to lose unsaved information. sometimes QuickBooks crashes when sending emails, resulting in different error codes each time.

QuickBooks Desktop is the commonly occurring error that happens while emailing invoices or with other transactions as well. Certainly, it doesn’t feel good to lose the unsaved information in other QuickBooks open windows that are worked on simultaneously

Solution

You can resolve this QuickBooks problem by using the following troubleshooting methods:

Solution 1: Update QuickBooks to the Latest Release

  • Go to QuickBooks Help > Select Update QuickBooks > Update Now
  • Check the box – Reset Update (this will erase all previous update downloads)
  • Select Get Updates
  • After completion, restart QuickBooks

Solution 2: Install the PDF and Print Repair Tool

  • The first step is to download and run the QuickBooks print and PDF repair program
  • Then complete the .pdf file-related task that caused the problem 
  • If you see an error on the screen, restart the computer and try again
  • Confirm that the XPS document author should be printed, and then save it as a PDF file
  • Using the XPS document author elements, you can save the XPS document author as a PDF file
  • Then open the notepad and type something in
  • After that, go to the file followed by hitting “Print”
  • Once done with that, choose the XPS document author and then the Print option
  • Then choose a desktop from within.
  • The next step is to go to the desktop
  • At last, see if you can read the XPS document that was created from the tab.

Solution 3: Check The Settings In Webmail Preferences

To Check The Settings In the Webmail Preferences process you need to follow the steps

  • From the menu bar click Edit. > Choose Preferences.
  • Click Send Forms > Choose the email account in My Preferences > Click Edit.
  • Mark the SSL box (you can also select Default)
  • Also, make sure the server name matches the Server Name field
  • If you get an incorrect password error message, turn on the below 2 options
  • Follow the two-step verification
  • Allow apps that use the less secure sign-in.
  • Generate a one-time password through 3rd party
  • Now try to send the email through QuickBooks Desktop again and enter the password received in the third-party app
  • Set up Outlook By getting the correct settings from your ISP.

Solution 4: Set up Secure Webmail

  • Choose Edit from the QuickBooks menu > Choose Preferences > Select Send Forms
  • Select WebMail, > Click Add > Choose provider & enter the email address
  • Keep the Use Enhanced Security checked > Click OK
  • Sign in to your Intuit account with the username (it may not be the same as the one you using to connect to your QuickBooks)
  • In the webmail provider’s login sign in and choose to grant Intuit access.

Solution 5: Bridge your Email Service/Client with QuickBooks Desktop

  • First of all, reach out to your email service/customer service supplier to acquire the email configurations.
  • Distribute the outsider application access to your email service/customer control board.
  • If you have a non-heritage email customer, reach out to the particular designers to acquire port data and different points of interest concerning QuickBooks.
  • Add or configure the settings as suggested by the service supplier and that’s it in a nutshell.

Solution 6: Configure the QuickBooks Firewall and Security

  • The first thing you have to do to add QuickBooks Firewall Exceptions to the QuickBooks Communication channel. 
  • Then, configure QuickBooks cycle and port Exceptions in your framework security programming (according to the User manual)
  • Now, you have to restart the PC and reaffirm that the settings stay flawless. 
  • Attempt to open some other report or a structure and attempt to email it to yourself to check if Crash Error endures, else continue ahead to the last strategy.

Resolve Error: QuickBooks Crashes When Sending Emails

It is important to create invoices statements and other financial documents and it is not a pleasant situation to lose unsaved information. sometimes QuickBooks crashes when sending emails, resulting in different error codes each time.

QuickBooks Desktop is the commonly occurring error that happens while emailing invoices or with other transactions as well. Certainly, it doesn’t feel good to lose the unsaved information in other QuickBooks open windows that are worked on simultaneously

Solution

You can resolve this QuickBooks problem by using the following troubleshooting methods:

Solution 1: Update QuickBooks to the Latest Release

  • Go to QuickBooks Help > Select Update QuickBooks > Update Now
  • Check the box – Reset Update (this will erase all previous update downloads)
  • Select Get Updates
  • After completion, restart QuickBooks

Solution 2: Install the PDF and Print Repair Tool

  • The first step is to download and run the QuickBooks print and PDF repair program
  • Then complete the .pdf file-related task that caused the problem 
  • If you see an error on the screen, restart the computer and try again
  • Confirm that the XPS document author should be printed, and then save it as a PDF file
  • Using the XPS document author elements, you can save the XPS document author as a PDF file
  • Then open the notepad and type something in
  • After that, go to the file followed by hitting “Print”
  • Once done with that, choose the XPS document author and then the Print option
  • Then choose a desktop from within.
  • The next step is to go to the desktop
  • At last, see if you can read the XPS document that was created from the tab.

Solution 3: Check The Settings In Webmail Preferences

To Check The Settings In the Webmail Preferences process you need to follow the steps

  • From the menu bar click Edit. > Choose Preferences.
  • Click Send Forms > Choose the email account in My Preferences > Click Edit.
  • Mark the SSL box (you can also select Default)
  • Also, make sure the server name matches the Server Name field
  • If you get an incorrect password error message, turn on the below 2 options
  • Follow the two-step verification
  • Allow apps that use the less secure sign-in.
  • Generate a one-time password through 3rd party
  • Now try to send the email through QuickBooks Desktop again and enter the password received in the third-party app
  • Set up Outlook By getting the correct settings from your ISP.

Solution 4: Set up Secure Webmail

  • Choose Edit from the QuickBooks menu > Choose Preferences > Select Send Forms
  • Select WebMail, > Click Add > Choose provider & enter the email address
  • Keep the Use Enhanced Security checked > Click OK
  • Sign in to your Intuit account with the username (it may not be the same as the one you using to connect to your QuickBooks)
  • In the webmail provider’s login sign in and choose to grant Intuit access.

Solution 5: Bridge your Email Service/Client with QuickBooks Desktop

  • First of all, reach out to your email service/customer service supplier to acquire the email configurations.
  • Distribute the outsider application access to your email service/customer control board.
  • If you have a non-heritage email customer, reach out to the particular designers to acquire port data and different points of interest concerning QuickBooks.
  • Add or configure the settings as suggested by the service supplier and that’s it in a nutshell.

Solution 6: Configure the QuickBooks Firewall and Security

  • The first thing you have to do to add QuickBooks Firewall Exceptions to the QuickBooks Communication channel. 
  • Then, configure QuickBooks cycle and port Exceptions in your framework security programming (according to the User manual)
  • Now, you have to restart the PC and reaffirm that the settings stay flawless. 
  • Attempt to open some other report or a structure and attempt to email it to yourself to check if Crash Error endures, else continue ahead to the last strategy.

Resolve Error: QuickBooks Crashes When Attaching File

QuickBooks Doc helps you to add or scan a document like a customer’s invoice, vendor bill, or employee payslip, and then attach it to a transaction, send it in the form of an attachment all in one place. “Failed to attach the document. System.IO.IOException: The process cannot access the file ‘driverletter:filepath/filename/filetype’ because it is being used by another process.

Solutions

Step 1: Reset your temp folder permissions

  • Open the RUN command type %TEMP% and press Enter
  • Right-click on the temp folder > Choose Properties > Click on the Security tab
  • Ensure all usernames and group permissions are set to Full Control.
  • Now attempt to save the PDF again within QuickBooks.

Step 2: Confirm If You Can Print To XPS

  • QuickBooks also uses parts of XPS document writer which is a Microsoft product to save as PDF
  • Open Notepad and type something on it
  • Go to File > Print> Choose XPS Document Writer > Select Print
  • In the save as dialogue box, choose Desktop as the location
  • Check on your desktop if you can view the XPS document you’ve printed
  • In case you fail to see the document saved in XPS form, you need to reinstall and adjust permission for the XPS document.

Resolve QuickBooks Crashes When Closing Company File

Often, users reporting the crash may see an unrecoverable error message in QuickBooks “The connection to the company file has been lost. QuickBooks must close immediately. Any unsaved data will need to be re-entered. “Or it may give Random codes (Unrecoverable errors).

Solutions

Step 1: Close Windows One at a Time

  • Try to close the foremost window QuickBooks window independently from the top right by clicking on the “X” button.
  • Wait for a few seconds to ensure that the program does not crash.
  • If the first window closes without any issue, continue closing other windows in the order they appeared until you have successfully closed all company files.

Step 2: Test a Sample Company

  • Click on “Edit” > Preferences > Select Desktop View > Click on Don’t Save the Desktop > OK. This will help surpass loading the desktop.
  • Switch to Single User Mode > Go to File
  • Click on Utilities > Then Verify Data > Check the list of errors once the Verify utility completes
  • Click on Rebuild to resolve the issue with the corrupted file.

Resolve QuickBooks Crashes After Installing Windows Update

After installing the most recent Windows 10 updates on their computer, many users complained that QuickBooks displayed an error message on the screen showing that QuickBooks had crashed and provided them with the usual window options.

Causes

  • Corrupted updates namely, KB4074805 and KB4073701 have been installed that are causing QuickBooks to crash.
  • The user may have installed QuickBooks version 14 or earlier in their systems.
  • You have Microsoft .NET Framework 4.7.1 version installed.

Solutions

  • If you have QuickBooks version 14 or less installed on your computer, you will have to upgrade to a higher version.
  • Uninstall Windows .NET 4.7.1 update from your computer. For this go to the start menu, and click on Windows update under Control Panel.
  • Then click Installed Updates. Find updates KB4074805 and KB4073701 in the list and select the uninstall button by right-clicking them.
  • Use designated specialized tools like the Repair Tool and Diagnostic tool.

Resolve Error: QuickBooks Keeps Crashing on Windows 10

If you’re experiencing frequent crashes with your quickbooks, there may be a solution. Microsoft has released a new update for their Windows 10 operating system that fixes an issue where quickbooks would crash when opened on windows 10. This problem was caused by a bug in the Windows 10 Creators Update. If you’re still experiencing crashes, you can try the following steps to resolve the problem:

  • Disable QuickBooks firewall protection
  • Download and install the latest version of Microsoft Office.
  • Reboot your computer.
  • Disable QuickBooks antivirus protection.

QuickBooks Keeps Crashing When Opening the Company File

If you are experiencing a QuickBooks crash when trying to open a company file, there are a few things that you can do to try to resolve the issue.

  • First, make sure that you have the latest Quickbooks update installed.
  • This will patch any issues that may be causing the crash.
  • If that doesn’t work, you can try to restore your company file from a backup.

QuickBooks Closes Unexpectedly Just After User Logged In

If you are experiencing an issue where your QuickBooks crashes after you login, there are a few things that you can do to try and resolve the problem. Finally, clear your browser’s cache and cookies, and restart your computer if necessary.

  • First, make sure that your quickbooks is up-to-date.
  • This will help fix any underlying bugs that may be causing the crash.
  • Next, try disabling any add-ons or extensions that you don’t need.
  • This will reduce the number of programs trying to access your QuickBooks at the same time.

Conclusion

The closing of QuickBooks unexpectedly can be repaired by using the proper troubleshooting steps. For some reason, the problem can happen because of an outdated operating system, corrupted files, system conflict, or poor resources. With the help of QuickBooks updates, fixing installation files, and checking for conflicts and system requirements, users can avoid sudden crashes and continue accounting smoothly.

If the problem persists even after going through this, the thing left to do is to reach out to QuickBooks support or seek the help of a professional IT expert. Regular software updates, system health, and using QuickBooks diagnostic tools will go a long way in reducing future problems.

FAQ’s

In the case of QuickBooks, how to start Windows in safe mode to troubleshoot QuickBooks?

Safe mode windows will have only a minimal set of drivers and programs started. However, this can help to isolate whether the problem is due to a third-party program that is causing a problem.

What to do when QuickBooks crashes when sending an email?

You can fix this error in so many ways such as your Outlook must be updated to the latest release, set up Outlook as a default mail application, add an email account, Update your QuickBooks, repair the Windows Office, and update the latest release of the window.

Why does the QB keep crashing when attaching a file?

QuickBooks usually crashes which appears due to the damaged company installation file. This issue appears while sending an invoice, email, or when trying to open the company file. It may slow down the processing and you might lose your data if it takes too long.

How can I fix the crash issues while attaching an invoice file?

Open the Customers menu and then go to the Customer Center. Now, you have to choose the invoice and click on the “Attach File” button. After this, click on “Where the attachment comes from” and choose the document. Hit the double-click on it and then mark the attachment.

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