Fix Issue Sage 50 Keeps Crashing

Most of an Accountant’s Work depends on Sage 50. Sometimes When the user tries to launch the Sage 50 Software, it crashes and the message ” Sage 50 keeps crashing” appears. If this happens the company data is at risk. Various reasons may cause the Sage 50 Software to crash, and this is what we are going to focus on in this article.

Causes For Sage 50 Keeps Crashing

The Cause For Sage 50 Keeps Crashing is the Windows 10 Update Creator caused a problem.

• The Host has been modified by Someone
• The Pervasive Has been damaged
• The Data has been moved to the Account of a different user
• The DDF Files have been damaged
• The New Windows Installation Update has been Damaged
• The Security software causing issues with the product update install

A Solution to Sage 50 Keeps Crashing Issue

Before you move to the solutions, install all the latest updates available for your version of Sage 50. There is a chance that the company has already released a patch to fix the cause of this error.

Steps to install the latest updates on Sage 50:

• Launch Sage 50 and go to Services.
• Choose Check for Updates.
• Select Check Now.
• Click on Download.
• Once the download completes, restart Sage 50.
• Follow the on-screen instructions to complete the installation of Sage 50.
• Go to the Sage 50 folder on the server.
• Double-click on ClientInstall.bat.
• Wait for the updates to be installed on all connected workstations.

Note: if Sage 50 crashes immediately when you open it, then move ahead with the solutions without installing the updates.

Step 1 – Change the Compatibility mode

Because much software was designed for previous versions of Windows, the software sometimes encounters errors when you run it on a newer version of Windows such as Windows 11. In such cases, you can go to the properties of the program, and change the compatibility mode so that the software is run using configurations that it was designed to work with. You can also change the administrative rights the program will have while running because this enables you to easily give the program enough rights to execute certain functions without being hindered by user account control settings.

• Press a right-click on Sage 50 software and then choose the properties
• Select the Compatibility tab
• Press the ‘compatibility mode section box’ and then press on ‘Windows 8’ from the drop-down.
• Select ‘OK’ and then start Sage 50 software.
• Check that the Sage 50 software is functioning without any errors.
• Activate Sage 50 software as an Administrator
• Check the High DPI scales
• Make adjustments in Windows 10 and even with server software
• Save the Changes Made
• Now Sage 50 and Test It
• In Case Sage 50 is still Crashing, Exit Sage 50, Shutdown the Computer, and Start it again

Step 2 – Launch Windows in Selective Startup Mode

The selective startup mode in Windows disables all of the unnecessary and third-party applications in the operating system. You can choose to run it with network mode so that you can still connect to the internet. When Sage 50 keeps crashing for no reason, you can start Windows in selective startup mode to troubleshoot the error and identify the services that are interfering with the program.

• Start the Windows with the Selective Startup Option
• Now down your Computer and turn it on again
• Perform uninstallation of Sage 50
• With the Use of the .Net Cleanup tool, perform the cleanup of the Windows system
• Follow this Path: C:WINDOWSMicrodoft.NET framework to delete v.2.050727 folder
• Go to the Windows temporary folder and delete all the content there
• If you cannot locate the Windows temporary folder, go to my computer and Right Click it, Proceed and go to Advanced
• Select Environmental Variables and the temporary folder is located there
• Now Reinstall Sage 50.

Related Issue: Sage 50 Payroll Crashes

How to Resolve Sage 50 Keeps Crashing Issue in Unique Scenarios?

There are many scenarios in which users face the Sage 50 crashing issue. Here are the solutions to resolve this problem if Sage 50 crashes after Windows 10 and 11 update, while printing reports, opening a company file, opening or running reports, or during bank reconciliation.

Scenario 1- Resolve Sage 50 keeps crashing after Windows 10 update

So by updating Windows 10, you may be able to prevent Sage 50 from crashing unexpectedly.

• Right Click on the Sage 50 icon
• Then Select the Properties Option
• Click on the Compatibility tab
• Check the Compatibility mode Section in Box
• Select Your Windows from the Drop-down menu
• Click OK

Scenario 2-Resolve Sage 50 crashing after Windows 11 update

Windows 11 is the latest version of the operating system provided by Microsoft. So most versions of Sage 50 aren’t designed to run on Windows 11. Once you’ve installed Windows 11 on your system, you should install all the updates released by Microsoft, even the optional ones, if Sage 50 keeps crashing for no reason.

• Right Click on the Sage 50 icon on the desktop
• Select Properties
• Choose the Compatibility Tab
• Click on the Compatibility Mode Box
• From the Drop down menu click on Windows 11
• Click OK
• Start Sage on Admin Mode
• Check if the Scales of high DPI, get high Priority
• Do all of the above modifications in all Windows 11 workstations and on the server.

Scenario 3-Resolve Sage 50 Crashes when printing reports

Sage has already released updates to prevent Sage 50 from crashing when the user prints a report using the year-end wizard. You can install the latest updates to get rid of the error. You can also use the network installation options if you need to install the updates on all the connected workstations.

Steps to delete the DDF Files to prevent Sage 50 from crashing:

• Log into the Sage 50 company file with an admin account.
• Go to the Maintain menu, then choose Company Information.
• Note the Directory for the company file.
• Close Sage 50 on the server and all the connected workstations.
• Press Windows + E to launch Windows Explorer.
• Go to the Directory that you noted from Sage 50.
• Right-click on the userpref.dat file, then select Rename.
• Replace the DAT with OLD in the file name, then click on Ok.
• Choose Yes to change the extension of the file.
• Find DDL Files in the same directory and delete them. 
• Launch Sage 50 and log into the company file.

Similar Issue: Sage 50 Freezes

Scenario 4-Resolve Sage 50 crashes when opening a company file

You can open a sample company file to find out if the program files or the data file is damaged. If the program files are damaged, then you can go to Program and Features, and then Uninstall the program. After right-clicking on Sage 50, you can choose Change/Uninstall, select the Repair option, and run the operation to fix all the program files.

However, if the company file is damaged, then you need to restore a recent backup of the company file to prevent Sage 50 from crashing.

Steps to download a company shared with remote data access:

• In Sage 50, go to the File menu.
• Choose Connect to a Shared company.
• Input your email address to view the company files shared with you.
• In the Shared Companies window, choose the company file that you want to download.
• Choose Connect when you’re ready to download the company file.
• Replace the current company file with the one you downloaded.
• Launch the new company file with Sage 50.

Scenario 5- Resolve Sage 50 crashing during Bank Reconciliation

When reconciling your bank statement, there is a high chance that sage bank reconciliation crashes will occur. Sage bank reconciliation crashes are when the sage software encounters an error and cannot continue. This can lead to incorrect balances and transactions, resulting in incorrect bills or payments. To prevent sage bank reconciliation crashes from happening.

• First of all, you have to click on Maintain and select Company Information.
• add directory
• then close the Sage software
• After that, verify that Windows is closed from all workstations.
• Then click on Start and select Explore.
• After that, you have to search the directory which you have selected in the previous step.
• Click on userpref.dat and choose to change the name. (Allows you to reset customizations on lists and dashboards once you rename userpref.dat. This means that after renaming the document, you will see that the alternate shortcuts have been removed Or the columns have been removed from the record and set to defaults.
• Now modify the .dat file extension to .old and then hit the enter button on the keyboard.
• After that, you open the company once again.

Scenario 6-resolve Sage 50 crashes when opening or running reports

Resolving Sage 50 crashes when opening reports there may be a time when you experience a Sage 50 crash when opening your reports. This is often due to a corrupted file or permissions issue. In some cases, the crashes can be resolved by following these steps:

• Back up your report files. This will help you if the problem persists and requires restoring your work.
• Check for missing or corrupt files. If there are any missing or corrupt report files, they will need to be replaced before proceeding.
• Reset permissions on your report files. Permissions can sometimes become corrupted and cause the report to crash when opened. Resetting permissions will fix this issue in most cases.
• Check for software updates. If there are any available software updates, install them and try the reports again.

Similar Issue: Sage 50 Accounts Hangs

Conclusion

I hope that the solutions helped you keep Sage 50 from crashing again and again. The various steps in this article constitute solutions that address one of the underlying problems of the Sage 50 program. After each solution, you should verify if you’re still getting the error. Once you’ve fixed the error, you’ll also be able to identify the underlying cause and fix it so that no other program encounters the same error.

Errors	Description
Sage 50 Crashing Windows 10	The User might have issues with Windows 10 OS Due to Compatibility
Sage 2019 Keeps Crashing	The User Experiences a Sage 50 freezing problem while doing or saving transactions
Sage 50 Crashes when Opening Reports	The user tries to open, view, or modify Sage 50 Reports. Custom Reports take too much time to open
Sage 50 Crashes on Startup	The user tries to open Sage 50 by clicking the desktop shortcut, but Sage will not open and an error warning pops up on the Screen “Sage has Stopped Working”
Sage 50 Accounting has Stopped Working 2018	The user faces a freezing or not responding error when Microsoft Launch major update in 2019, The user applied the latest version of Sage 50 2018 edition, or the installation incomplete
Sage 50 Stopped Working Windows 10	The user is unable to stop the Windows service update. if the user does not apply the regular Windows update, the OS might not work properly and the User will relieve the Sage 50 crashing problem
Sage 50 Crashes when Entering Bills	The user is Unable to make payments or Save transactions while entering the payment details. Users might not be able to create new inventory items, after the Windows 10 Update
Sage 50 Crashes when printing	When printing invoices, Sage 50 takes time to respond, and the user faces freezing, crashing, or not working problems.
Sage 50 Crashes After Login	After Entering the User name and password Sage 50 closes automatically or the user gets Sage 50 Company won’t open message
Sage 50 Crashes When Paying Bills	During Enter or Save Transactions, the User Will Receive a caching problem
Sage 50 Crashes when Opening Reports	When the user creates new reports or looks at an old report, Sage does not respond or Sage takes too much time
Sage 50 Crashes when Emailing	The user tries to send the customer invoices using Sage to either one or more customers, but the Email was not sent and Sage Crashed Abnormally
Sage 50 Payments Crash	Whenever the user tries to enter payment details or tries to make payments, the payments lock up the entire Sage Program. The main causes behind this issue are, the DDF File being damaged, the user references file being corrupted, the Keyboard or handwriting panel being enabled, the Positions key being damaged or the data being corrupt, and the user’s account control being enabled
Sage 50 Email Crash	SBDDesktop. exe stopped working or the user is not able to send emails because the Outlook program not reposting or there was an issue with the Email setup
Sage 50 Receive Money Crash	When the user opens the Receiving money window, Sage Crashes and fails to create the receipts for customer payments
Sage 50 Accounts Bank Reconciliation	When the user tries to open programs for bank reconciliation, Sage Banking reconciles and locks the user. This is caused due to damaged Userpref.dat or Bankrec.dat files
Sage 50 Payroll Email Payslips Crash	When the user tries to send payslips by email Sage 50 Payroll Crashes
Sage 50 Crashes When Opening Invoice	When Sage 50 wants to see open, download, or email customer invoices using Sage, The program suddenly crashes and Sage won’t work
Sage 50 Payroll Crashing	When Sage users open Sage Payroll for sending Salary Slips or opening reports, Sage Payroll Crashes

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